Royce Communications

Business-Critical Network Infrastructure Made Simple

Privacy Policy

In line with our ISO27001 (encompassing the Data Protection Act and GDPR), this notice provides information on how we collect, use, keep and protect personal data information

Statement Sections

What information is contained within the Royce Communications Privacy Statement?

  • This Notice.
  • Data Controller.
  • Data Protection Officer.
  • Collection and Storage of Personal data?
  • Using your Personal Data.
  • Who we will, or might share your Data with.
  • Transfer of Data.
  • Your Rights.
  • ICO Registration
  • Links to other Websites.
  • Use of Analytical / Performance Cookies.
  • Strictly Necessary Cookies.
  • Functional Cookies.
  • Royce Communications Commitment to Security.
  • Updates to our Policy.
  • The ICO.
  • Disclaimer.
  • Copyright.

This Privacy Notice:

Forms part of and supports our ISO27001 Certification (which encompasses GDPR being the General Data Protection Regulations)  which specifies the requirements for establishing, implementing, maintaining and continually improving our information security management and privacy system within the context of the organisation.

Data Controller

When we collect and use your personal (subject) data, Royce Communications will be the data controller.

As a data controller Royce must:

  • Tell you what we are doing with your information including but not limited to: who we may share it with and what our lawful basis for processing is.
  • Keep your information secure.
  • Only keep your information for as long as we need to.
  • Collect, store and use your information in a way that does not break any data protection laws.

You can assist us by:

  • telling us when any of your details change; and
  • tell us if any of the information we hold on you is wrong
  • telling us if you wish to have your data deleted

You can contact us via:

Phone  UK 44 (0) 1256 814814
Letter  Data Controller, Royce Communications Ltd, 1 Joule Road, Basingstoke,
Hampshire, RG21 6XH United Kingdom

Data Protection Officer

If you wish to ask us anything about data protection, you can contact our Data Protection Officer at:

Phone: UK 44 (0) 1256 814814

Collection and Storage of Personal Data?

For some of our services we need to use your personal information so we can support a service you have asked for. The main example for Royce are contractual to service your (our client) business.

There are laws that says we must or we can process your personal information and we can do so without your consent or permission.

We will only collect as much information as we need to in order to provide the service you have asked for. In some cases we will just need a name and contact details.

Using your Personal Data

We will use your data to:

  • Provide services as required by yourself through contractual commitment
  • Provide information as governed by law.
  • Legal reasons i.e. prevention of fraud.
  • Tell you about Royce services

In order to comply with Data Protection Act and GDPR, we have to be able to identify a lawful basis for processing your data.

Who will we, or might we, share your data with?

We share your data between:
a) Royce Communications personnel only and
b) As required under contract to a third party – but only in the context of servicing a client request or
contract i.e. for your (the data subject) product warranty purposes

We do not share or sell your data to any party other than the above paragraph.

Under certain Laws we will share due to legal obligations, your data with other organisations i.e. police, courts

We will only do this where we have a lawful reason to.

Transfer of Data

Your data is currently held within the UK. We will always make sure that your data is held in the UK or within the European Economic Area (EEA), in compliance with data protection law.

Your Rights

You can ask to see what data we hold about you and ask to be sent a copy. This is called “Subject Access”. From 25 May 2018 “subject access” requests will be free of charge unless there is reasonable cause to charge, due to the nature and/or volume and/or technical aspect of work required to fulfil your access request, for which we are allowed to charge a reasonable fee for.

Under legislation you can also ask us to:

  • Correct your data if you think it is wrong
  • Stop using your data if you think we should no longer be using it
  • Stop using your data if you think it is inaccurate, until it’s put right
  • Ask that no automated processing (‘Computer says no!’) takes place with your data
  • Ask for any automated portable electronic data file we hold on you to be sent to another organisation; or
  • Consider any complaint you have about how we have used your data

If we are processing your data just with your consent, you can withdraw that consent at any time.

If you are unhappy with how Royce Communications has answered your complaint, you can contact the Information Commissioner’s Office at:

The Office of the Information Commissioner
Wycliffe House
Water Lane



ISO Registration

Royce Communications Limited is registered with the ICO.

Links to other websites

This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy notices on the other websites you visit.

Use of Analytical/Performance cookies

Our website uses cookies to distinguish you from other users of our website. This enables us to understand how people access and use our website and helps us improve or make our website work more efficiently.

Strictly Necessary Cookies

These are cookies that are required for the operation of our Websites. They include, for example, cookies that enable you to log into or access other / secure areas of our Website

Functionality cookies

These cookies are used to recognize you when you return to our Website. This enables us to personalize our content for you, tailor our interactions with you and remember your preferences.

By continuing to use our Websites you agree that we can place these types of cookies on your device. You may block most cookies by activating the settings on your browser that allow you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies you may not be able to access all or parts of our Websites.

To opt out of being tracked by Google Analytics across all websites visit:

Royce Communications Commitment to Security

We are committed to protecting all Personal Information and Content we collect and use. To that end, we have implemented commercially reasonable physical, administrative and technical safeguards to help us protect Personal Information and Content under our direct control from unauthorised access, use and disclosure.  However, no system of electronic data collection, storage and retrieval can be made entirely impenetrable and by continuing to use our Websites and Products you acknowledge and accept that despite the reasonable measures we employ, we do not guarantee that our Website and procedures are invulnerable to all security breaches or immune from viruses, security threats or other risks.

Updates to our Policy

We may update this Privacy Policy from time to time. Please consult the “Effective Date” below to see when the Policy has been most recently updated. We encourage you to check this Policy frequently to see updates that may affect how your information may be used. Your continued use of our Websites and Products constitutes acceptance of any changes to this Policy.

Effective Date: 1 May 2018


Although we make reasonable efforts to keep the information contained within this notice and on our website up to date and accurate, we make no representations, warranties or guarantees whether express or implied, that the content on our site is accurate, complete or up to date. The company, its employees or agents will not be held responsible for any loss, damage or inconvenience caused as a result of reliance on such information.


Unless otherwise stated, the design, layout and all the material published on this website is the copyright of Royce Communications Limited.

We authorise you to view and download the material on this website only for your personal, non-commercial use. You must keep any copyright or other notices contained in the original material on any of the material you download. Any use of the material on this website, including distribution, requires express written permission from Royce Communications Limited.

Royce Communications is strongly committed to protecting the privacy of site visitors, prospects, and customers. We will not sell your personal information to anyone. Any information captured on the site will be processed and utilised by Royce Communications within the UK.

The purpose of this policy is to explain the types of information we obtain from users through the Royce Communications website, how the information is obtained, how it is used, how it may be obtained by others, and how its use and disclosure can be restricted. Royce Communications website is governed by the following privacy principles:

Principle 1: General data collection

Our site automatically gathers certain anonymous traffic information, such as internet protocol addresses and other numeric codes used to identify a computer. This information is aggregated and does not personally identify you, but it helps us improve the site and the services we offer. For example, we may use IP addresses to monitor site usage to better prepare for anticipated traffic patterns. We may also gather user information that we save on your computer (not on our server) as cookies in order to streamline the site experience.

Principle 2: Information requests

Royce Communications may request personal information from you in order to gather your contact information, such as name, company name, address, phone number, email address, and post code. Some of this information is optional and you may choose not to provide it. Royce Communications may use the information to contact you to further discuss your interest in our company and products, to send information regarding product updates. You can opt out of being further contacted by us, or receiving such further information from us. We do not disclose your personal information to any third party.

Principle 3: Disclosure

Royce Communications will not sell your individual information to any third parties. Royce Communications does not disclose your personal information to third parties, except as set forth in this policy and in cases where Royce Communications, acting in good faith, believes that such action is necessary to conform to legal requirements or comply with a legal process, such as a search warrant, subpoena, or court order.

Principle 4: Solicitation

By providing your details on this site, you are authorising Royce Communications to email you requested documents, a periodic newsletter, and other marketing information.

Some frequently asked privacy questions:

What are cookies?

Cookies are files of information that a website stores on your computer’s hard disk for record-keeping purposes. Cookies can make the web more useful by storing information about your preferences on a particular site. Cookies allow websites to remember users across pages of a site and across multiple visits to a site. The use of cookies is an industry standard, and many major websites use them to provide useful features to their customers. Cookies, in and of themselves, do not personally identify users, although they do identify a user’s computer. Most browsers are initially set up to accept cookies. Cookies cannot damage user files, nor can they read unrelated information from a user’s hard drive. If you would prefer, you can set your settings to refuse cookies.

Is my personal information secure?

The personal information collected by Royce Communications is stored in secure operating environments that are not available to the general public. However, no data transmission over the Internet can be guaranteed to be 100% secure. Consequently, while we strive to protect your personal information, Royce Communications cannot ensure or warrant the security of any information you transmit to us.

We reserve the right to change this privacy policy at any time.

Royce Communications is not responsible for the content of external internet sites.

Any questions regarding this privacy policy should be directed to

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